A smoother visit starts with clear communication.

Last updated: 19 October 2026

Important: This is a proposed general policy for the website, not confirmation that every rule below is already the spa’s operating policy. The business owner should approve and fill in any deposit, cancellation and refund rules before publication.

1. Booking requests and confirmation

Requests submitted through the website or WhatsApp are not confirmed until the spa replies and confirms the treatment, date and time. Please provide accurate contact details and check that the confirmation reflects the service you want.

2. Treatment details and prices

Confirm the service scope, current price, expected duration and any preparation or aftercare instructions before the appointment. If you are unsure which service to choose, ask the team before booking.

3. Changes and cancellations

If you need to cancel or reschedule, please contact us as early as possible. Any minimum notice period, deposit forfeiture, refund or rescheduling fee must be communicated to you before the booking is finalised. The spa should insert its approved notice period and terms here before publication.

4. Late arrival

Please arrive on time. Late arrival may mean the treatment needs to be shortened, rescheduled or declined if there is not enough time to perform it appropriately. Any fee or deposit consequence must be explained before confirmation.

5. Health, skin and comfort

Tell the team before treatment about relevant allergies, skin sensitivity, medicines, pregnancy, injuries, recent procedures or other health concerns. You may ask questions, request adjustments or stop a treatment at any time. If a service appears unsuitable, the spa may recommend postponing it or seeking professional medical advice.

6. Privacy and respectful conduct

We aim to treat clients respectfully and maintain appropriate privacy. Please treat staff and other clients respectfully as well. The spa may end a session where conduct creates a safety or wellbeing concern, subject to applicable law and any agreed terms.

7. Questions

Call or WhatsApp +254 700 339 606 to confirm current policy details before booking. This page should be updated to match the final approved policy and applicable Kenyan law.